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mtbcThe intercity segment of my in-office commute is paid for by a flexipass I load onto my ScotRail smartcard. I've observed the old, exhausted passes accumulating on my smartcard and wondered about them. The new passes are meant to auto-load onto my card at my designated station.
What actually seemed to happen, first revealed by a
Unfortunately, ScotRail's customer service appears to be quite useless. The in-person people are friendly but apparently not the smartcard team, goodness knows when or where they appear with their equipment and expertise. The online folks take longer than advertised to respond and then don't actually answer any questions.
When this happened, with some encouragement from me about how, yes, I did in fact have a pass waiting to be loaded from quite some days ago, a nice but confused person did manage to finally do a thing to allow the pass to appear on my card.
What about next time? Goodness knows, their website FAQ certainly doesn't seem to. I suppose that they benefit rather from a lack of competition for my required route because with a service like this I'll definitely keep an eye out for alternatives.
What actually seemed to happen, first revealed by a
seek assistanceat the ticket gate, is that my card somehow got full and my latest pass silently failed to appear on it. Naturally, I have a number of questions, relating to how I can unfill my card, how I can know when this might happen, how I can fix it, etc.
Unfortunately, ScotRail's customer service appears to be quite useless. The in-person people are friendly but apparently not the smartcard team, goodness knows when or where they appear with their equipment and expertise. The online folks take longer than advertised to respond and then don't actually answer any questions.
When this happened, with some encouragement from me about how, yes, I did in fact have a pass waiting to be loaded from quite some days ago, a nice but confused person did manage to finally do a thing to allow the pass to appear on my card.
What about next time? Goodness knows, their website FAQ certainly doesn't seem to. I suppose that they benefit rather from a lack of competition for my required route because with a service like this I'll definitely keep an eye out for alternatives.
no subject
Date: 2026-06-16 09:00 am (UTC)This seems like a thing that must happen regularly, how on earth do they not have a process for dealing with it?
no subject
Date: 2026-06-16 05:12 pm (UTC)