Nationwide's website (UK)
Mar. 28th, 2023 11:40 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
mtbcNationwide Building Society here in Britain, unrelated to Nationwide Insurance in the US, offers what I consider to be a good online banking experience so I had thought well of their website. Today I tried logging into the Mortgage Hub. One step of this is entering one's mobile telephone number, I did so in the requested form and it rejected the format, in two different browsers.
I figured, better grab screenshots and send them to their IT support. Except, I couldn't find any way to do this. Of course, telephone's a dreadful way to try to convey URLs and screenshots. There's a
I hate these cases where I could so easily provide these companies clear information about something they ought to know, if only they would make it easier for me to do so. I'm not going to bother just printing the stuff out and putting it in the post to them, although that does tend to be a way that gives results, as well as making a usability point about their website.
Incidentally, as I mentioned Nationwide Insurance also: before the global financial crisis earlier this century, I recall being at a meeting at their headquarters in which it came up that they weren't sure how much the collateralized debt obligations in their investment portfolio were worth. At least they realized that they had reason to doubt, even though they had apparently still chosen to buy them.
Update: I found that I can log in to their Mortgage Hub by omitting the space they claim to require in the telephone number. What is especially annoying is that I have worked on such web applications myself and know how easy it is to make them so much more forgiving.
I figured, better grab screenshots and send them to their IT support. Except, I couldn't find any way to do this. Of course, telephone's a dreadful way to try to convey URLs and screenshots. There's a
contact uswebchat facility that I read about, it tells me to look for an icon toward the bottom of the page during business hours, but I also don't see that icon in either browser, on multiple pages.
I hate these cases where I could so easily provide these companies clear information about something they ought to know, if only they would make it easier for me to do so. I'm not going to bother just printing the stuff out and putting it in the post to them, although that does tend to be a way that gives results, as well as making a usability point about their website.
Incidentally, as I mentioned Nationwide Insurance also: before the global financial crisis earlier this century, I recall being at a meeting at their headquarters in which it came up that they weren't sure how much the collateralized debt obligations in their investment portfolio were worth. At least they realized that they had reason to doubt, even though they had apparently still chosen to buy them.
Update: I found that I can log in to their Mortgage Hub by omitting the space they claim to require in the telephone number. What is especially annoying is that I have worked on such web applications myself and know how easy it is to make them so much more forgiving.
no subject
Date: 2023-03-28 11:32 am (UTC)Really. If you send me an out of date pie I don't want to make a fuss on Facebook. I want to send you a photo of it and I want my money back. And it is your fault. Don't set it up so it carries on annoying me every day for months. Don't make me sit and wait for a webchat. How is asynchronous e-mail *harder* than a web form without a photo upload option?
no subject
Date: 2023-03-28 12:26 pm (UTC)