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Oh God yes. Tesco has hidden their e-mail contact-us option (you have to find it through their Accessibility pages now) and asks you to contact them through Facebook or WhatsApp. I tried and failed to send them a photo through WhatsApp several months ago and every morning since I've had an alert from WhatsApp that this has somehow broken my backups. *I don't care*. Just pretend I never did the damn thing.

Really. If you send me an out of date pie I don't want to make a fuss on Facebook. I want to send you a photo of it and I want my money back. And it is your fault. Don't set it up so it carries on annoying me every day for months. Don't make me sit and wait for a webchat. How is asynchronous e-mail *harder* than a web form without a photo upload option?

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Mark T. B. Carroll

June 2025

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