mtbc: maze I (white-red)
[personal profile] mtbc
Back in 2018, I mentioned how I wish that the web interface that one uses for retail banking were decoupled from one's choice of bank, and how one does not even get to try a bank's interface out before signing up. Perhaps a more likely mitigation might be to collect customers' ratings of existing interfaces, then at least we can get an idea of what we are in for. In my limited experience, reviews of banks' offerings rarely mention the web interface.

The above thought on customer ratings occurred to me in reflecting on the various interfaces by which I have been updating my cellphone number with too many providers. For example, at least for the basics, Merrick Bank's website has consistently been a delight to use. They are among those I used to build my credit from the emptiness that my record became while I lived in Scotland. In contrast, among the local Federal Credit Unions, ORNL FCU's website is annoying enough to make me consider moving day-to-day banking to Y-12 FCU.

Date: 2021-10-03 10:52 pm (UTC)
wpadmirer: (Default)
From: [personal profile] wpadmirer
I have to admit that banking software can be a pain in the butt. My primary bank's software is decent. But I have a couple of others I've had to use in work situations that were freaking nightmares. Credit Unions have always had the worst software in my opinion.

Date: 2021-10-05 04:02 pm (UTC)
mindstalk: (Default)
From: [personal profile] mindstalk
As a credit card user only, Bank of America has had good customer support and a good website.

For banking, my credit union's site is janky, and will only show me 3 months of transactions.

Date: 2021-10-05 08:55 am (UTC)
andrewducker: (Default)
From: [personal profile] andrewducker
One of the nice things about PSD2 was that I got to use a different front end that then talked to my bank to get my details and display them.

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Mark T. B. Carroll

July 2025

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