Quality of online banking
Oct. 3rd, 2021 09:32 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
mtbcBack in 2018, I mentioned how I wish that the web interface that one uses for retail banking were decoupled from one's choice of bank, and how one does not even get to try a bank's interface out before signing up. Perhaps a more likely mitigation might be to collect customers' ratings of existing interfaces, then at least we can get an idea of what we are in for. In my limited experience, reviews of banks' offerings rarely mention the web interface.
The above thought on customer ratings occurred to me in reflecting on the various interfaces by which I have been updating my cellphone number with too many providers. For example, at least for the basics, Merrick Bank's website has consistently been a delight to use. They are among those I used to build my credit from the emptiness that my record became while I lived in Scotland. In contrast, among the local Federal Credit Unions, ORNL FCU's website is annoying enough to make me consider moving day-to-day banking to Y-12 FCU.
The above thought on customer ratings occurred to me in reflecting on the various interfaces by which I have been updating my cellphone number with too many providers. For example, at least for the basics, Merrick Bank's website has consistently been a delight to use. They are among those I used to build my credit from the emptiness that my record became while I lived in Scotland. In contrast, among the local Federal Credit Unions, ORNL FCU's website is annoying enough to make me consider moving day-to-day banking to Y-12 FCU.
