What happened to the United Parcel Service?

I have barely been in the US a few weeks yet many of my interactions with UPS have been disappointing. For instance, I used their printing service and they did the job late and wrongly. Earlier this week, not for the first time, they left a package at the front door, except they certainly didn't, I was even here at the time; I did see the truck some distance away at the delivery time but what the driver did with the parcel, I do not know. I recently had a parcel diverted to a UPS Store so I could receive it more reliably; having picked it up, I am now receiving reminders to pick it up (yes, the tracking numbers match). I don't recall their being thoroughly useless when I lived in the US previously. Have they gone downhill? Maybe I am just unlucky or perhaps there is a local issue. Since returning, I have also used the regular postal service: USPS have been fine, no problems at all.

Update: I spoke with UPS on the telephone and a word will be had with the driver.

Bloomberg television news

Bloomberg is one of the common cable channels that I have been watching while temporarily housed in a furnished apartment as I wait for my house purchase to close. I had not realized quite what British influence there is but they mention being from New York and London and a couple of regular presenters clearly have English accents. Further, at least in the sidebar, it has pleasantly surprised me by providing some UK news as well as American. It even allowed me to catch the silence at the Cenotaph after I got up this morning. It seems that, after I move, I can probably continue to access the channel via my Roku Express.