What happened to the United Parcel Service?

[mtbc]

I have barely been in the US a few weeks yet many of my interactions with UPS have been disappointing. For instance, I used their printing service and they did the job late and wrongly. Earlier this week, not for the first time, they left a package at the front door, except they certainly didn't, I was even here at the time; I did see the truck some distance away at the delivery time but what the driver did with the parcel, I do not know. I recently had a parcel diverted to a UPS Store so I could receive it more reliably; having picked it up, I am now receiving reminders to pick it up (yes, the tracking numbers match). I don't recall their being thoroughly useless when I lived in the US previously. Have they gone downhill? Maybe I am just unlucky or perhaps there is a local issue. Since returning, I have also used the regular postal service: USPS have been fine, no problems at all.

Update: I spoke with UPS on the telephone and a word will be had with the driver.