Role-based mailboxes
Jul. 26th, 2017 10:10 pmAt work I get plenty of e-mail from people of whom I am but vaguely aware telling me that they are going on vacation but certain other people will cover for them and to just e-mail the role-based mailbox address. I neither know nor care about such details. Indeed, rotation of people among these jobs as people go on sick or maternity leave or whatever appears sufficiently frequent that I doubt I could keep track of them anyway.
If I want whatever these people provide I am content to e-mail the role-based mailbox and whoever's job it is can deal with my issue. If the problem is that people reply to personal addresses and ignore automated vacation responses then perhaps they will learn not to when resolution of their matters is often consequently delayed. I doubt that the solution is to ongoingly broadcast details of what is going on behind the curtain. Perhaps we could instead just expect people to e-mail the appropriate address for their issue.
Update: Gah, of course we get e-mailed reminders of coming vacation too, a forward of the original message telling us who will be monitoring the role-based addresses, as if it matters, because it is a general assumption here that even though we are in professional technical roles we are not able to hold on to an e-mail for long without losing it or, if need be, of simply adding a corresponding note to our institutional online calendar system.
If I want whatever these people provide I am content to e-mail the role-based mailbox and whoever's job it is can deal with my issue. If the problem is that people reply to personal addresses and ignore automated vacation responses then perhaps they will learn not to when resolution of their matters is often consequently delayed. I doubt that the solution is to ongoingly broadcast details of what is going on behind the curtain. Perhaps we could instead just expect people to e-mail the appropriate address for their issue.
Update: Gah, of course we get e-mailed reminders of coming vacation too, a forward of the original message telling us who will be monitoring the role-based addresses, as if it matters, because it is a general assumption here that even though we are in professional technical roles we are not able to hold on to an e-mail for long without losing it or, if need be, of simply adding a corresponding note to our institutional online calendar system.