Fast food competence
Nov. 26th, 2016 05:54 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
mtbcA principal selling point for fast food chains is predictability: the food might not be great but you know exactly what you're walking away with. In the US there might be the occasional outlier delivering disappointment but those were remarkable.
I don't know if this is specific to Tayside or more general to the UK but the typical level of incompetence at local fast food outlets leaves me surprised that they stay in business, at everywhere from McDonald's where even if you leave with the right number of sandwiches they might have forgotten the meat in some, to Subway where even if they know how to cut the bread (!) they may not know which meats go into which kinds of sandwich.
Perhaps the problem is a cultural one of customers being more willing to accept substandard products and just mutter about it ineffectually to one another or a legal one of it being more difficult to fire mediocre employees. Maybe here in Scotland I am simply wrong to dare to expect to be sold what I ordered.
I don't know if this is specific to Tayside or more general to the UK but the typical level of incompetence at local fast food outlets leaves me surprised that they stay in business, at everywhere from McDonald's where even if you leave with the right number of sandwiches they might have forgotten the meat in some, to Subway where even if they know how to cut the bread (!) they may not know which meats go into which kinds of sandwich.
Perhaps the problem is a cultural one of customers being more willing to accept substandard products and just mutter about it ineffectually to one another or a legal one of it being more difficult to fire mediocre employees. Maybe here in Scotland I am simply wrong to dare to expect to be sold what I ordered.
