Police Scotland call centers
Jan. 30th, 2016 12:24 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
mtbcYesterday morning on BBC Radio Scotland they were talking to somebody from the police. They have joined the local forces into one national force for Scotland and are closing the regional call centers, with some call-handling mess-ups along the way. I was curious about the mention of their
It was a rather weaselly interview. For instance, on the question of how many of the investigation's recommendations they've now implemented after the previous mess-ups, the best answer was just that they're working hard on those and more. And, in answering why the call center closures are necessary, the guy explained about how the local forces did things differently but the single force needs them done with consistent procedures: the question of why they can't follow the same procedures in different centers didn't seem to be considered.
I think that they also mentioned a non-emergency 101 number for calling the police, as if everybody already knows it. I think that I have heard it mentioned before but however it is advertised doesn't seem to reach me anywhere near as well as all the posters and whatnot about 999 used to years ago. I should find out about these other numbers: I can't even remember the NHS one and I was looking around the doctors' waiting room just recently.
gazetteer systemand I wonder how well it does replace staff with local knowledge: for example, on my commute I am typically held up in traffic approaching the Swallow Roundabout, so-named locally because the Swallow Hotel used to be near it years ago, now I think it's a Hilton, but Google Maps doesn't appear to mention the roundabout's name, nor is there a sign there. Mind you, I'm not sure anybody expects actual police to be close at hand when unexpectedly required anyway.
It was a rather weaselly interview. For instance, on the question of how many of the investigation's recommendations they've now implemented after the previous mess-ups, the best answer was just that they're working hard on those and more. And, in answering why the call center closures are necessary, the guy explained about how the local forces did things differently but the single force needs them done with consistent procedures: the question of why they can't follow the same procedures in different centers didn't seem to be considered.
I think that they also mentioned a non-emergency 101 number for calling the police, as if everybody already knows it. I think that I have heard it mentioned before but however it is advertised doesn't seem to reach me anywhere near as well as all the posters and whatnot about 999 used to years ago. I should find out about these other numbers: I can't even remember the NHS one and I was looking around the doctors' waiting room just recently.
