Energy supplier update

[mtbc]

Now we have our energy supplied by Octopus who indeed do not insist on direct debit. What I had not realized initially is that they are to fine me over five pounds per month for not using direct debit. This seems absurd to me: as things stand, typically I pay at least as much as what is outstanding, some days early, by bank transfer with the correct reference. Such payments are handled entirely automatically by other businesses, judging by that they promptly send an acknowledging e-mail. I assume that Octopus are penalizing me for the people who pay unreliably, late or with the wrong reference or by posting a cheque or whatever. I will stick with them for a while, at least, this is only their second strike of the traditional three, so still better the devil one knows, especially in the domestic energy market.

Comments

[andrewducker]

Yeah, I suspect they have a "on average, direct debit customers cost us £5 more than non-direct-debit customers" approach, and because you're not the norm it's affecting you unfairly.