Foxglove Energy are inept

[mtbc]

When we switched to Foxglove Energy they were named Fischer Energy. After a long time I contacted them to ask them when they might bill me. Shortly afterward, many months' bills arrived in the mail, each in its own envelope. The billing has continued to be odd: today I received a bill asking me to pay it within fourteen days of March 28th which seems considerably optimistic on their part. This may continue previous optimism: I suspect they thought it would be reassuring when some weeks ago they sent me unexpected mail telling me that they aren't going out of business.

Update: I now notice that a few weeks ago they sent me a bill dated March 28th with a smaller invoice number for a slightly higher amount. I think they may have tried to revise a previous bill and their system sent out a new one as if the previous had never existed, including asserting a debit balance that ignores my subsequent payment.

Comments

[notasupervillain]

Does that mean all your energy is free now? ;)

[crazyscot]

Am I the only one who reads their old name and thinks Fisher Price Energy?

[goldibehr]

Is this the same situation as in the USA, where an "alternative energy" company offers to sell you electricity at a slightly lower price than the real power company?

[mtbc]

I'm afraid I have little idea: I don't particularly understand either the US model you mentioned or the UK energy market (regulated by Ofgem)! I suspect that Foxglove have little to do with the real-world generation or supply of our electricity though, I imagine that they just buy it wholesale and somehow contract with those who transmit it to us. That kind of thing tends to be a well-intentioned complicated mess in this country. (Similarly, I send this comment via network hardware owned and operated by one company that the regulator obliges them to somehow loan use of to the English ISP I actually pay.) Electricity was far easier in Belmont, MA: we simply paid the town's sole supplier.