Varying customer service
May. 5th, 2018 10:56 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
mtbcRecent months have caused me to have to interact with different organizations and the quality of customer service varies widely. United Utilities and SSE have acquitted themselves well. Legal & General have not impressed but at least then asked me to rate them and invited me to explain why I thought poorly of them: most notably they tend not to respond to queries. Ecotricity continue to mystify slightly: for example, my latest bill from them is based on inaccurate estimated readings which raises the question of the smart meter they had installed.
Her Majesty's Courts and Tribunals Service have been a bit of a disaster in a couple of ways — I telephoned one number to get a link to a website that hasn't worked for over a week but the people who gave me the link have no idea what's going on and the website bears no indication that there is some known ongoing incident — but telephoning a non-obvious number seems to have got things sufficiently sorted once I got the nice lady to mention an apparently unadvertised alternative path upon which I have now embarked. That first number was the usual kind of thing where one reads the instructions and still has questions so one calls the helpline and discovers that the front-line help appears to know little more than the instructions said.
British Telecom are solidly maintaining their reputation for dreadful customer service. Their communication is terrible, both to me and within their own organization. They remind me of the American Internal Revenue Service where the people on the telephone seem very nice but are mystified by the computer that controls things and unable to wield useful influence over it.
Her Majesty's Courts and Tribunals Service have been a bit of a disaster in a couple of ways — I telephoned one number to get a link to a website that hasn't worked for over a week but the people who gave me the link have no idea what's going on and the website bears no indication that there is some known ongoing incident — but telephoning a non-obvious number seems to have got things sufficiently sorted once I got the nice lady to mention an apparently unadvertised alternative path upon which I have now embarked. That first number was the usual kind of thing where one reads the instructions and still has questions so one calls the helpline and discovers that the front-line help appears to know little more than the instructions said.
British Telecom are solidly maintaining their reputation for dreadful customer service. Their communication is terrible, both to me and within their own organization. They remind me of the American Internal Revenue Service where the people on the telephone seem very nice but are mystified by the computer that controls things and unable to wield useful influence over it.
