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Why FlixBus is cheap
We hadn't tried FlixBus before but were able to book good, cheap seats for an intercity journey so they definitely seemed worth a try. They then changed the booking to give us worse seats on a different bus. In the meantime, our original seats are back for sale on their website, for more money. Their live-chat service agent cannot reverse this nor initiate a refund.
No doubt the above bait and switch is entirely in accordance with their terms and conditions. However, treating customers like that seems so outrageous to me that I shall make a point of not offering them any more custom until they stop treating people like suckers.
Update: After our subsequent complaint, they eventually issued a full refund.
No doubt the above bait and switch is entirely in accordance with their terms and conditions. However, treating customers like that seems so outrageous to me that I shall make a point of not offering them any more custom until they stop treating people like suckers.
Update: After our subsequent complaint, they eventually issued a full refund.